How automating with inline helps customers like you
Really user-friendly, almost looking like it was designed for customers to book a table themselves on the employee interface. Multiple views were easy to switch between and were often changed by my colleagues to suit how they prefer to see the bookings. Very smart and easy-to-use solution. more…
Unlike other previous systems, there’s no complicated backend. Our managers can easily change whatever they need from the app directly. e.g. Set special opening hours, limit reservations, even change table plans. It is so intuitive that the staff who missed the training figured it out by themselves. more…
It saves me a lot of time not having to manually arrange bookings and training staff. I’m also using inline’s Food Ordering system, it’s a really smart system that has enhanced my customer’s ordering experience. more…
inline is highly configurable and works great! I like the flexibility and customization that you can do easily on bookings. Customer service is always there if you have any questions. more…
After trying 5 different TMS for past 8 years, I find inline the fastest and more efficient system of all. Perfect for restaurants with high volume and fast rotation. Easy to adapt for our model of business, including take away service. Very good after sales response from the back office team.
I find it good as it captures all incoming reservations from multiple sources and it reflects on the system promptly. It is also much easier for me to manage customers coming from both bookings and walk-ins.
Inline is a very good system for our internal communication. We can record any upcoming events, meetings and daily specials in the NOTE column to prevent us from forgetting important events. Inline is a transparent calendar that can be seen by all.
This automation helped a lot with our workload. We also have seen a significant reduction in no shows with their system. The technical support has always been prompt and we always get quick solutions to some of the unique requirements we have. Overall… inline is just the thing we needed.
Our service is faster with inline. Our guests enjoy a better dining experience because we have more time to serve them.
Guest preferences are stored in inline, so even our new hires can make our regulars feel special.
The number of no shows has decreased since we started using inline, probably because it sends each guest a booking reminder automatically. Also, I love that we don’t have to teach guests how to download an app to book. Now we spend much less time replying to guests and confirming bookings.
We can call and text a guest with one quick tap. inline lightens our workload so that we can focus on providing better service.
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For two years, we worked with our partner restaurants to create solutions to improve service quality and operational efficiency.
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